Returns & Refunds Policy

Thank you for shopping with us. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Return Window: You have 30 days from the date of purchase to return an item.

Eligibility: To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• A receipt or proof of purchase is required.

Non-returnable Items: Please note that certain items may not be eligible for return.

Return Process: Do not send your purchase back to the manufacturer. To initiate a return, please contact us at support@stringerpros.com.

Refunds

Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.

Approval: If your return is approved, we will initiate a refund to your original method of payment.

Processing Time: Refunds are typically processed within a certain number of days, depending on your card issuer's policies.

Late or Missing Refunds

If you haven't received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at support@stringerpros.com.

Shipping

Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Shipping Insurance: If you are shipping an item over $50, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.